Grantee Experience
We seek to build strong, positive relationships with our grantee partners.
The Packard Foundation is committed to establishing and maintaining effective relationships with our grantee partners. Updated in 2020 with extensive support and input from Packard Foundation grantees, we strive to deliver on the following Grantee Experience Standards (GES) and continually monitor our efforts to meet them:
Respect
Grantees feel Foundation staff value grantee expertise and time, and approach funder‐grantee power dynamics with humility and openness.
Information
Grantees feel Foundation staff are thoughtful about asking for and sharing information, data, and feedback, and are transparent about how and why it is used.
Engagement
Grantees feel they have opportunities to meaningfully engage in two-way dialogue with Foundation staff about our shared work.
Process
Grantees feel they understand the Foundation’s grant requirements and processes.
Strategy
Grantees feel they understand how their work connects to the Foundation’s strategy, how strategies evolve over time, and how to share input on those strategies.
Responsiveness
Grantees feel Foundation staff provide timely responses to grantee questions.
Grantee Feedback
We encourage grantee partners to communicate directly, and often, with program staff to provide feedback on any part of the grantmaking experience. You can provide feedback directly to the Foundation, or submit confidential, anonymous feedback to EthicsPoint, a third-party reporting site.
Biennial Grantee Perception Report
The Packard Foundation operates on the basic principle that we must be good stewards of every philanthropic dollar we spend. As a result, we are committed to soliciting feedback from our grantees, peers, the communities we support, and other experts, so that we may constantly improve the way we work. Our Foundation has undertaken biennial grantee surveys since 1996 to help us become better grantmakers.
We engage the Center for Effective Philanthropy (CEP) to survey our grantees every other year and prepare a Grantee Perception Report™ (GPR).
